RHENIUM TECHNICAL SUPPORT DEPARTMENT
YOUR LAB REQUIRES THE HIGHEST LEVEL OF SERVICE. WE’LL BE THERE SO YOU CAN FOCUS ON SCIENCE
The Rhenium Technical Support Department provides professional service for a wide range of advanced systems in companies and labs specializing in life sciences, medicine and diagnostics, defense and aerospace, and other leading industries in the Israeli market.
Our technical department comprises 17 service engineers trained and certified at the manufacturer’s sites, along with a team of back-office service coordinators and a customer satisfaction manager dedicated to delivering the most efficient service and professional solutions.
FLEXIBLE SERVICE PLANS TO MINIMIZE DOWNTIME
OUR SERVICES INCLUDE
OUR SERVICE LEVEL
WORK HOURS
Sunday to Thursday
08:00-17:00
Except for holidays and Saturdays
PHONE SUPPORT
Emergency within 4 hours
High urgency within 12 hours
Low urgency within 24 hours
ARRIVAL AT THE CUSTOMER
Emergency within 24 hours
High urgency within 48 hours
Low urgency within 72 hours
INSTALLATIONS, IQ/OQ
We offer comprehensive Installation services to ensure your equipment operates flawlessly from day one.
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Professional Installation:
Performed by a Rhenium factory-certified expert to guarantee error-free operation. -
Custom Configuration:
Tailored to meet your specific application needs for optimal performance. -
Operator Training:
Standard training sessions available, covering SOPs, regular checks, and more to ensure your team is well-prepared.
Our compliance services help you balance your business and regulatory requirements seamlessly. From hardware and software qualification to full system validation, we partner with you to deliver swift, cost-effective, and reliable qualification services, ensuring a smooth and expedited transition to production.
- Installation Qualification (IQ)
- Operational Qualification (OQ)
PREVENTIVE MAINTENANCE
Our Preventive Maintenance services are designed to keep your equipment running smoothly and efficiently.
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Scheduled Maintenance:
Regular preventive maintenance leads to reduced and predictable downtimes, ultimately increasing the lifespan of your products. -
Proactive Service Department Actions:
At Rhenium Technical Service Department, ensuring customer peace of mind is our top priority. We take proactive measures to significantly extend the lifespan of your system and prevent unnecessary shutdowns. Our dedicated approach enhances operational efficiency and fosters lasting customer satisfaction.
TRAINING PROGRAMS
Our Training Programs elevate your team’s expertise.
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Custom-Tailored Seminars:
Performed by a Rhenium factory-certified expert to guarantee error-free operation. -
Custom Configuration:
Tailored to meet your specific application needs for optimal performance. -
Operator Training:
Standard training sessions available, covering SOPs, regular checks, and more to ensure your team is well-prepared.
Our Training Programs ensure your team in the lab remains proficient, informed, and ahead in your field.
CALIBRATION
Calibration Services, where precision meets reliability. At Rhenium, we specialize in the meticulous calibration of devices, adhering strictly to designer specifications. Our goal is to align each device’s capabilities with the exacting standards set by its designer, ensuring optimal functionality and the delivery of consistently accurate and repeatable results. Through our calibrated approach, we guarantee that your systems maintain peak performance, supporting your operational integrity with confidence.
Rhenium has established one of the highest qualities and most advanced repair and calibration service laboratories in Israel. Our facility utilizes innovative systems and a computerized calibration process in accordance with the ISO 8655 standard for pipette calibration. We calibrate pipettors according to the manufacturer’s instructions, ensuring both accuracy and precision by performing calibrations at three volumes with three repetitions at each volume. Upon completion, we provide a comprehensive calibration report detailing the measurement results. We offer a convenient service where we collect your pipettors from your laboratory, calibrate them, and return them within three business days. Understanding the importance of your work, we dedicate our logistics system to ensure a swift and efficient process.
