FLEXIBLE SERVICE PLANS
TO MINIMIZE DOWNTIME

We offer flexible service plans designed to minimize downtime. Our top-tier service plans include annual planned maintenance (PM) visits for routine inspection and instrument care. These visits help prevent unnecessary downtime, reduce the strain on laboratory staff, and extend the life of your instruments. Select a plan that best meets your lab’s needs.

  • Customizable Service Agreements:
    Choose from standard or custom-tailored agreements, with service work performed by a Rhenium factory-certified professional.
  • Predictable Budgeting:
    Flat-rate, up-front pricing allows for easy and predictable budgeting. Detailed and comprehensive maintenance documentation assists with compliance requirements.

BENEFITS:

  • On-site response time
  • Scheduled on-site planned maintenance (PM)
  • Remote instrument diagnostics
  • Parts, labor, and travel for repair
  • Priority access to technical support
  • Post-PM requalification and critical repairs
  • Field Application Scientist (FAS) consultation

Our dedicated services maximize the efficiency and longevity of your instruments, providing the highest level of support and satisfaction.

RHENIUM SERVICE LAB ACTIVITIES

  • Pre-installation equipment inspection
  • Equipment repair
  • Calibration services including of pipettes and particle monitoring systems for cleanrooms
  • Customer training center with demos and workshops
  • Organizing professional conferences for Rhenium customers
  • New product training for sales and application departments.

PROACTIVE SERVICE CONTRACT ACTIVITIES

Service department is committed to ensuring customer peace of mind and satisfaction, by offering proactive measures to significantly extend device lifespan and prevent unnecessary downtime.

  • Performing scheduled preventive maintenance, significantly reduce downtime and extend product lifespan
  • Fixed and predictable pricing, enabling efficient budgeting, with the option of a backup system (subject to agreement and system availability).
  • Accurate and Comprehensive Maintenance Documentation: A Key to Pricing and Troubleshooting
  • Maintaining a readily available stock of essential parts for prompt system repair
  • Standard and/or customized service agreements

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